FAQS and More

FREQUENTLY ASKED QUESTIONS

Who Do I call first?

Water Damages
Call emergency personal first starting with 9-1-1, if lives are in danger! Next call should be BioResponse Restoration. BioResponse Restoration responds quickly to help mitigate further damage. Also, it is important to call your insurance, open a claim, and receive a claim number.

Other important steps early in the process are:

• Look for potential safety hazards especially electrical and gas. If there is a hazard, exit and inform us upon arrival.
• If safe to do so stop or control the source of the water. Shut off water main, turn off equipment spilling, use buckets, etc.
• Print out your insurance policy. If you can’t find it, call your Insurance agent.
• If safe to do so, move objects to prevent damage.
• If living or working in a commercial or residential building, notify property manager immediately.

Fire Damages
Call 9-1-1 or local fire department. Even if the fire seems to be put out, it is best to have professional firefighters extinguish the fire. Be aware that there have been instances where a fire has reignited after seeming to be completely out. Also, remember that smoke harms more people in residential fires. Make sure you are a safe distance from smoke or smoldering. After fire is safely out, you can follow the same basic steps as above.

Do I have to use the Restoration Company that the insurance company recommends?

In most cases, NO! Only if your policy states that it has to be a vendor from their list. Those policies are rare. You want BioResponse Restoration working for you and not a company working for your insurance company in your home.

What Do I need to open an Insurance Claim?

Name, address, Insurance policy number, date of loss and cause for claim.

Does insurance pay for emergency biohazard events?

Generally speaking, yes. Insurances have and do pay for emergencies associated with murders, home invasions, unattended death cleanup, suicide cleanup, and other biohazard cleanup events.

STEP-BY-STEP GUIDE ON WHAT TO EXPECT DURING YOUR RESTORATION PROCESS

Depends on the type of restoration and severity to the property. A general sequence of events:

1. A Call is placed to BioResponse Restoration. Questions concerning the type of loss, timeline needs and general scope of damage will be asked.
2. BioResponse Restoration Project manager arrives at home and introduces himself by name and title.
3. An initial inspection is performed. We will walk the property, take photos, and ask many different questions.
4. If any activities are needed to prevent further damage or make the property safe, they are performed.
5. A scope of work is created and shared with client and adjuster. If an emergency situation, work authorization is signed and work commences immediately. If not an emergency then project managers will wait for adjuster assigned by insurance to commence restoration.
6. Restoration starts with our trained technicians performing restoration duties which include:
   • Water extraction
   • Content manipulation
   • Demolition
   • Containment building
   • Decontamination
   • Proper packing and disposal
7. Before, during, and after the project manager will be documenting via picture and text the process for billing purposes.
8. Usually machines such as Fans, Dehumidifiers and Air scrubbers are utilized for several days to create the desired environment to remediate the environment.
9. Upon completion, the project manager will discuss who and how the property will be rebuilt.
10. A job completion form is signed by homeowner

MOLD REMEDIATION – WHAT TO LOOK FOR?

Can you get rid of Mold yourself?

The State of Florida and CDC allow for Do it yourself remediation of spaces smaller than 10 square feet. Anything larger than 10 square feet, in the State of Florida, must be performed by a Licensed Mold Remediator such as BioResponse Restoration. Feel free to contact us if you plan to perform your own remediation. We can provide a helpful informative technical sheet to safely remove Mold for spaces smaller than 10 square feet.

There are many signs that point to potential mold growth:

• Previous water intrusion especially if not professionally dried.
• Black or green spots on surfaces especially if you have wiped off and it returns.
• Green fuzz like growth on surfaces or clothes.
• Mold is linked to Chronic Inflammatory Response Syndrome, allergy like symptoms, and brain fog or headaches.
• Musty and persistent odor.

STEP BY STEP GUIDE ON SEQUENCE OF EVENTS IN MOLD REMEDIATION

• Suspicion of mold.
• Call BioResponse Restoration for a free site evaluation. BioResponse Restoration looks for signs of moisture, humidity and visual signs of mold. Additionally, the insurance coverage is analyzed.
• Licensed Mold assessor performs full mold report for a fee.
• If positive, contact insurance and open claim.
• An adjuster is assigned and they request the mold report.
• Once approved BioResponse Restoration commences and completes the remediation. It usually takes between 4 and 7 days.
• Clearance test performed.

WHY IICRC and O.S.H.A. STANDARDS MATTER

BioResponse Restoration technicians are trained and follow IICRC and O.S.H.A Standards. IICRC literarlly writes the standards that insurance and regulators utilize to judge the performance of companies in the restoration industry. BioResponse Restoration meets or exceeds the rigorous list of standards and ethics required by IICRC and is proud to display its logo.

O.S.H.A stands for Occupational Health and Safety Administration. It was first created by the Federal Department of Labor to assure safe and healthful working conditions. BioResponse Restoration strongly believes in protecting our employees and customers from potential hazards associated with the restoration industry. We teach, train, document, and enforce OSHA standards to protect all stakeholders.

IN CASE YOU NEED A PUBLIC ADJUSTER

Pubic Adjusters are of great assistance on insurance claims. It’s usually never too late to call one even if you have been paid by insurance. But like any trade, quality manners. Look for experience, accolades, and interview them before signing anything. At BioResponse Restoration, we work with a list of quality adjusters. Please feel free to call us for a recommendation.